Troubleshooting Computer Problems

I am a big advocate of training my students to become as independent as possible with technology. Many technology users can get bogged down with “technical issues” which can take away from the benefits of using the tools.

As I have written about before here and here, I try to make my use of ICT explicit to my Grade Two students. While teaching incidental skills, rather than simply instructing, I like to ask the students what they think we should do. I believe that confident users of ICT use their intuition a lot and this is something I want to develop in my students.

With the addition of 20 new netbooks to our classroom, the need for students to be able to troubleshoot their own problems has increased.

I recently made this poster to remind students of the troubleshooting skills we have discussed incidentally.

After going through the poster with the students, it is displayed in various places in the classroom as a constant reminder of how to troubleshoot common computer problems.

For a little bit of humour, I love this cartoon that Kim Confino once published in a blog post.

tech_support_cheat_sheet

What other troubleshooting tips could you add?

How do you teach your students to troubleshoot?